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Support Ticket - Fibre Issue
Fibre Issues
Please fill in the form below
Fibre Issue
(Required)
Fibre Issue
My internet is not working
I want to change my password
I am experiencing speed issues
I am not able to access certain websites or applications
FTTX reference number
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I have confirmed my router is plugged in and has power
(Required)
I have confirmed my router is plugged in and has power
(Required)
I reset my router by switching it off at the wall and allowing it to reboot
(Required)
I reset my router by switching it off at the wall and allowing it to reboot
(Required)
Upload a photo of the lights on the front of the ONT/ router
Drop files here or
Select files
Accepted file types: jpg, gif, png, pdf, Max. file size: 10 MB, Max. files: 5.
Describe Issue
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Device
(Required)
I have a Calix device
I have a Nokia device
View/Download the step-by-step guide for Calix Device
View/Download the step-by-step guide for Nokia devices
Has this solved the problem?
Yes, this has solved my problem.
No, I'd like log a ticket.
Section Break
Speed Issue
(Required)
I have issues all the time
I have speed issues sometimes
Need Help doing a speed test? see instructions
here
Upload the speed test result/ screenshot
Drop files here or
Select files
Accepted file types: jpg, gif, png, pdf, Max. file size: 10 MB, Max. files: 5.
Describe Issue with Websites or Applications
Contact Information Option 1
Name
(Required)
First
Last
Company Name
Email
Mobile Number
(Required)
Prefered Method of Contact
Prefered Method of Contact
Email
Phone Call
Whatsapp
Address
(Required)
Street Address
Address Line 2
City
State / Province / Region
ZIP / Postal Code
Contact Information
Name
(Required)
First
Last
Company Name
Email
Mobile Number
(Required)
Prefered Method of Contact
Prefered Method of Contact
Email
Phone Call
Whatsapp
Address
(Required)
Street Address
Address Line 2
City
State / Province / Region
ZIP / Postal Code
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